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At Fortis, our goal is to ensure that you always select the right product for your needs. However, you
may occasionally receive a product that does not work for you or may have some issue that was
unexpected. If you need to return an item, please review our return policy below and submit an email to
obtain a Return Authorization Request to info@fortis.com .

Return Policy: If you purchased an item though a distributor, then please consult them first. All items
must be returned within 30 days of receipt to qualify for a refund. They must be returned at the
customer's expense in their original packaging and meet the following conditions:

  • Product must be in new condition - unopened.
  • Product must be returned in its original packaging.
  • Return Authorization Request must be obtained from CYMED within 15 business days of the
    purchase of the product.
  • Once return approval has been received, products must be returned still within allotted 30-day
  • For hygienic reasons, Opened Ostomy Supplies and products are non-returnable

PLEASE NOTE: All returnable products require a minimum of 20% of the purchase price as a
restocking fee.

You may also call us at 888-550-2600 or email us at info@fortismp.com to request a return
authorization number or alternative return information. Please include your order number, name, and
the item number you are returning.

PLEASE NOTE: Products returned without a return authorization number or alternative return
approval will not be credited. To receive credit, items must be shipped within the 30 days as noted

Return Shipping: Unless Fortis made an error, return shipping is the customer's responsibility. Please
be sure to carefully follow all return-shipping instructions that we provide for you. If an item is
returned to the wrong address, Fortis reserves the right to charge for any additional shipping fees
associated with shipping the item to the correct location.

Credits: Once your return is received, Fortis will issue a credit to the payment method used for the
purchase. Please allow up to 3 weeks for your credit to be issued. If you paid by check or money
order, we will issue a check within 30 days. If your item is defective or was damaged in shipping,
please call us at 888-550-2600 or email us at info@fortismp.com. We will arrange for the item to be
repaired or replaced promptly.

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